Privacy policy overview

Definitions

This section defines key terms used in the policy. Definitions are provided to help clients, agents and partners understand how we describe personal data, processing activities and the services Talorin provides.

Personal data means any information relating to an identified or identifiable natural person. Examples include names, contact details, identification numbers, professional registration details, transactional information and any other information that identifies an individual directly or indirectly.

Processing covers any operation performed on personal data, whether automated or manual: collection, recording, organization, structuring, storage, retrieval, consultation, use, disclosure, alignment, erasure or destruction.

User refers to anyone who interacts with Talorin services or the bravorin.biz website, including real estate agents, agency principals, vendors, purchasers and other third parties who provide information for legal work.

Service means the legal advisory, contract drafting, compliance reviews, dispute handling and transaction support Talorin provides to real estate professionals and their clients in Singapore and related jurisdictions.

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Information you provide to us

When you engage Talorin or communicate with us, we collect information you submit voluntarily to perform services and manage the client relationship.

• Identity and professional details: full name, professional registration numbers, agency name and role within an agency.
• Contact details: email addresses, telephone numbers, postal address, and preferred contact channels.
• Transaction and property data: property addresses, contract terms, client instructions, land registry references and related documentation.
• Verification and compliance documents: identity documents, proof of authority, anti-funds laundering checks and other compliance-related materials.
• Payment and billing information: invoicing details, payment records and billing correspondence required to manage fees.
• Communications and case records: emails, meeting notes, instructions and legal advice platform in the course of representation.

Data from third parties

We may receive personal data about you from third parties when needed to deliver our services or fulfill legal obligations. We only accept such data where there is a lawful basis to process it.

• Referrals and partner agencies who provide client instructions or transactional paperwork.
• Public authorities and land registries that supply property and title information.
• Payment processors and banks for billing records and transaction verification.

Legal bases for processing

We rely on appropriate legal grounds to process personal data. The applicable basis depends on the nature of the processing and the personal data involved.

• Performance of a contract: processing necessary to provide legal services and fulfil contractual obligations with a client or agency.
• Legal obligation: processing required to comply with statutory duties, regulatory requirements or court orders.
• Consent: processing based on explicit consent where provided, particularly for marketing communications or optional surveys.
• Legitimate interests: processing for our legitimate business interests, such as fraud prevention, security and improvement of services, balanced against individual rights.

When and with whom we share data

Talorin shares personal data only when necessary to perform services, meet legal obligations, or with your consent. We require third parties to protect data in line with this policy and applicable law.

• Service providers and subcontractors who support site hosting, document management and secure communications under data processing agreements.
• Regulatory bodies, courts and law enforcement where disclosure is required by law or regulation.
• Professional advisers and auditors engaged to provide independent advice or to conduct audits relevant to our services.
• Transaction counterparties and property professionals involved in a specific matter where sharing is necessary to conclude or document a transaction.
• Payment processors and banks to facilitate invoicing and payment reconciliation.
• Analytics and IT providers that process anonymized or pseudonymized data for service improvement.

Data retention and deletion

We retain personal data for as long as necessary to provide services, meet legal and regulatory obligations and resolve disputes. Retention periods vary according to the type of data and the purpose for which it was collected.

Client account and matter records are retained for the duration of the professional relationship and for a period thereafter to satisfy regulatory and professional obligations. Typical retention periods are up to seven years following the conclusion of engagement, subject to legal requirements.

Communications, case notes and email correspondence are retained for a period aligned with matter records and as required to establish or defend legal rights; generally this aligns with the primary retention policy and statutory requirements.

System logs and security records are retained for operational and security monitoring purposes for a limited period, commonly no longer than 12 to 24 months unless required for contribute or compliance.

When personal data is no longer required, we securely delete or irreversibly anonymize it. Requests for deletion are considered in accordance with statutory obligations and the need to preserve records for regulatory, tax or legal reasons.

How to exercise your rights

To exercise your rights or make a privacy-related request, contact [email protected] with a description of your request and sufficient information to identify the data concerned. We will respond in accordance with applicable law and typically within 30 days.

• Request access to personal data we hold and obtain copies of that data where permitted.
• Request correction of inaccurate or incomplete personal data.
• Ask for erasure of personal data where there is no lawful reason for continued processing, subject to exceptions.
• Request restriction of processing in specified circumstances, for example while a dispute is resolved.
• Object to processing based on legitimate interests or for direct marketing where applicable.
• Request data portability for data you have provided in a structured, commonly used machine-readable format where applicable.
• Right to withdraw consent: You may withdraw any consent you previously provided for processing personal data where processing is based on consent. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you consider that Talorin has not complied with applicable data protection laws in handling your personal data, you may file a complaint with the Personal Data Protection Commission of Singapore or contact our Data Protection Officer for internal review.

Marketing communications

Talorin uses contact information you provide to send service-related communications and, where permitted, relevant marketing about legal services for real estate professionals. Marketing content is tailored to professional needs of real estate agents in Singapore, including updates on regulatory developments, contract templates, lease and sale transaction best practices, and invitations to briefings or webinars. You will only receive marketing material if you have consented or where we have a lawful basis under local data protection law.

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, by replying STOP where permitted, or by contacting our Data Protection Officer. Processing necessary to manage your account or to fulfil a contracted service will continue as required by law.

Third-party links

Our website and communications may include links to third-party sites or service providers. These third parties have their own privacy practices, which Talorin does not control. We recommend reviewing the privacy policies of any third-party site before providing personal information. Talorin is not responsible for third-party content or practices.